Get in Touch

We'd love to hear from you! At BellanBlue, your questions and feedback are important to us, and we're here to help.

Customer Service Hours

Monday – Friday: 9am – 5pm PST
Saturday – Sunday: Closed

Response Time

We reply to all inquiries within 24 hours during business days. Thank you for your patience.

Fast Response Time

We reply within 24 hours

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Easy Returns & Exchanges

30-day hassle-free returns

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Secure Shopping

Safe & encrypted checkout

Frequently Asked Questions

U.S. Shipping – How long does it take?

We carefully prepare each order with care so it arrives quickly and safely within the United States.

Here’s what to expect:

  • Processing: 1–2 business days to prepare your order
  • Shipping Options:
       – Standard Shipping: 2–5 business days
       – Expedited Shipping: 1–3 business days
  • Carriers: Orders are shipped via USPS
  • Tracking: You’ll receive a tracking number by email once your order ships

Orders are processed Monday through Friday. We’re committed to getting your order to you as quickly and smoothly as possible.
What payment methods do you accept?

We accept a wide variety of payment methods for your convenience:

  • Shop Pay
  • Shop Pay Installments
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Apple Pay
  • Google Pay
  • Amazon Pay
  • PayPal Wallet

All transactions are secure and encrypted to protect your payment information.
Do you ship internationally?

Yes, we’re delighted to ship internationally.

We partner with a trusted global shipping provider to deliver your order worldwide, with delivery handled by reliable carriers such as DHL and FedEx based on your location at checkout.

  • Shipping Options: International orders are shipped using premium carriers like DHL and FedEx
  • Delivery Timeframes: Delivery times vary by destination, carrier, and customs processing
  • Tracking: Once your order ships, you’ll receive a tracking number by email so you can follow your package’s journey
  • Customs & Duties: Duties and taxes may be calculated at checkout or collected upon delivery, depending on your country’s regulations

We’re committed to making sure your order arrives safely and beautifully, no matter where you are in the world.
Can I track my order?

Yes, all orders include complimentary USPS tracking so you can monitor your package every step of the way.

  • Tracking Number: Once your order ships, you'll receive an email with your unique tracking number
  • How to Track: Simply visit the USPS website and enter your tracking number, or click the convenient tracking link included in your shipment email
  • Tracking Updates: Please allow up to 24 hours after shipment for tracking information to appear in the system—this is normal and doesn't indicate a delay
  • Peace of Mind: You'll be able to see real-time updates on your package's location and estimated delivery date

We're committed to keeping you informed throughout your delivery experience. If you have any questions about your tracking, our customer service team is here to help.
Returns & Exchanges

We want you to feel completely confident in your BellanBlue purchase. If an item doesn't meet your expectations, we're here to make it right.

  • Return Window: You have 30 days from the date of delivery to initiate a return
  • Condition Requirements: Items must be unworn, unwashed, and in original condition with all tags attached
  • How to Return: Contact our customer service team to request a return authorization. We'll provide you with a prepaid shipping label for your convenience
  • Refund Processing: Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method
  • Exchanges: Prefer a different size or color? We're happy to arrange an exchange at no additional cost

Your satisfaction is our priority. If you have any questions about our return policy, our dedicated customer service team is ready to assist you.
Can I modify or cancel my order?

We understand that plans can change. If you need to modify your order, we're here to help.

  • Timing: Order modifications must be requested within 2 hours of purchase before your items enter our fulfillment process
  • What Can Be Changed: You may modify quantities, sizes, or colors if items haven't been prepared for shipment
  • How to Request: Contact our customer service team immediately with your order number and the changes you'd like to make
  • Confirmation: We'll confirm all modifications via email and provide an updated order summary

Once your order has been prepared for shipment, modifications are no longer possible. In this case, you're welcome to place a new order and initiate a return for the original purchase if needed.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

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